Call Center Agent

• Answer calls, respond to emails and “Whatsapp” messages 
• Handle customer inquiries over the phone, by email and via “Whatsapp” 
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information 
• Process orders, forms, and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Document all call information according to standard operating procedures

• Bachelor's degree in business administration, marketing or economics
• Azerbaijani and Russian languages are mandatory, English is preferred
• Microsoft Office programs, Outlook user
• Oral and written communication skills in the mentioned languages
• Listening skills
• Problem analysis and solving skills
• Customer service/satisfaction oriented
• Organizational skills
• Attention to details
• Ability to work in a team
• Resistance to stress
• Perfect and clear speech

Working conditions:

5 working days, 2 days off, flexible shift work

• 8:00-17:00
• 10:00-19:00
• 13:00-22:00
• 15:00-00:00

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