Customer Care Associate

Customer Care Associate is responsible for resolving customer queries, recommending solutions, and guiding product users through features and functionalities, working closely with IT, product, sales and marketing to ensure customer satisfaction goals are met.

Job Responsibilities:

Identify customer needs and help customers use specific features;

Respond to customer queries in a timely and accurate way, via phone, email, or chat;

Analyze and report product malfunctions (by testing different scenarios or impersonating users);

Monitor customer complaints on social media and reach out to help;

Share feature requests and effective workarounds with team members;

Inform customers about new features and functionalities;

Follow up with customers to ensure their technical issues are resolved;

Gather customer feedback and share with our Product, Sales and Customer;

Development teams;

Excellent communication and problem-solving skills;

Patience when handling tough cases;

Multi-tasking abilities;

Position Requirements:

• Bachelor’s degree;

• About 1 year work experience as a Customer Support Specialist or similar CS role;

• Advanced in Azerbaijany language, intermediate in Russian and English;

• Advanced digital literacy;

Working hours: Monday - Friday (09:00 - 18:00);

How to apply:

Please send your CV to hr@cib.az with “Customer Care Associate” in email subject.

Applications will be reviewed, and only shortlisted candidates will be contacted.