Customer Service Representative (Night Shift)

Job Description

 Account Service Representative .

• Quote new business
• Run Daily Report from each carrier for cancellations , renewals , expiration dates .
• Have New business signatures completed within 24 hours of binder .
• Issue certificates of insurance , billing issues , evidence of insurance , etc as needed
• Process Endorsements such as adding / removing vehicles , drivers , change mortgagee , as requested but not limited to what is mentioned above
• Keep a 24 hour or less turnaround time on emails , returning voicemails and any other communication
• Individual lines quoting needs to be done within same day
• Commercial quoting turnaround time should be 2-4 business days , with daily updates to the client .
• Manage AMS Client Center for all current clients
• Email Marketing Campaigns
• Set new birthday , renewal reminder campaigns , referral campaigns for new clients as sales is completed .
• Set Follow - ups for work needed to make sure assignments are 100 % completed

Qualifications and special skills required:

• Bachelor’s Degree
• Strong customer service and communication skills with excellent problem solving
• Excellent knowledge of English and Russian (Important)
• Excellent active listening and quick learning skills
• Working knowledge of Microsoft Office and Excel

Competencies:

People

• Collaboration

Self

• Leading by example
• Communicates effectively
• Accountability and Execution
• Manages Conflict

Majority of work will be performed with citizens of the United States of America.

Working hours: Night shift

20:00 (Evening) - 05:00 AM (morning)

Monday to Friday

Salary - Net 1000-1500 AZN