Customer Service Representative (Night Shift)

Job Description

Customer Service Representative (Night Shift)

• Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
• Provide excellent customer service in all customer contact situations
• Meet all sales and service standards
• Complete administrative tasks including daily lists to assist the branch
• Communicate via telephone and email in a friendly and helpful manner
• Assist branch with returning and turnaround of vehicles as needed
• Perform other job duties as assigned to meet the business needs

Qualifications and special skills required:

• Bachelor’s Degree
• Excellent knowledge of English 
• Working knowledge of Microsoft Office and Excel
• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service

Majority of work will be performed with citizens of the United States of America.

Working hours: Night shift

12:00 (Midnight) - 04:00 AM (morning)

Monday to Friday