Deputy Operation Manager (DOM)

• Manage the mall's overall operational problems, including its physical management, security and safety, housekeeping, building maintenance and equipment.
• Handle the day-to-day operations in the mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and guest requirements.
• General upkeep of all areas inside & outside of the mall and realize the responsibilities he/she is assigned. 
• Monitor and supervise all operation team, security & cleaning staff and all related third-party personnel to deliver high performance under performance follow up system.
• Monitor and supervise guest Relation Desk for highest level service quality to tenants and guests
• Being available on the site, addressing all problems immediately as they arise, take precautionary actions and inform upper management
• Promote and adhere to Pasha Malls Values & Behaviours, Code of Ethics, Gifts & Entertainment and other company policies and procedures.
• Other duties assigned by Mall Manager and Operation Manager.

• Diploma in business administration, marketing, commerce, management, finance or similar.
• Fluency in Azerbaijani and English, Russian is plus
• Good IT skills (Work, Excel, Outlook)
• Experience in hospitality or guest services field
• Excellent guest service and organizational skills
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision

Desirable Criteria:

Strong organizational skills with the ability to multi-task

Excellent time management skills and ability to prioritize work

Attention to detail and problem-solving skill

Working well as part of a bigger team, but also be able to deliver and work independently;