IT Help Desk Leading Specialist

Təsvir:

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or Jira system;
• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Providing technical services for IT equipment (Hardware and Software);
• Provide accurate information on IT products or services;
• Provide methodological assistance to the employees of the Department;
• Follow-up and update customer status and information;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Mastering new computer technologies and applying them at work;
• Identify and suggest possible improvements on procedures.

Tələblər:

• More than 1 years of experience in this position;
• Proven experience as a help desk technician or other customer support role;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Proficiency in Azerbaijani, excellent knowledge of English or Russian;
• Excellent communication skills;
• Customer-oriented and cool-tempered.