Reservation Agent

About Holiday Inn Baku

The fantastic Holiday Inn Baku, An IHG Hotel offers 223 rooms in 15 minutes' stroll from Azerbaijan State Academic Opera and Ballet
Theater. This 4-star inn, located in a 10-minute drive from Heydar Aliyev Center, boasts an indoor swimming pool along with a steam room
and a wellness facility.

Situated in the very heart of Baku, the property gives quick access to the Upmarket Port Baku Shopping Mall. Attractions, at 6 km distance
from the perfect residence, include Port Baku Park.

Overlooking the Caspian Sea, Holiday Inn Baku, An IHG Hotel offers a buffet breakfast every day. There are international dishes in the menu
of Marina 18 Restaurant at the accommodation. The lounge bar features a spacious terrace and a lounge. Heydar Aliyev airport is around
25 km away. Guests can work out in a fitness area. A day of pampering can include beauty therapy, body scrub and a pedicure, as well as
visiting full spa. Corporate travelers will benefit from a 24-hour business center and a meeting room available on site.

Vacancy title: RESERVATİON AGENT
 

Main duties:

• Answering phone calls and responding to emails from customers who are interested in
• making reservations or have questions about reservations.
• Providing customers with information about the hotel’s accommodation options, rates and
• amenities.
• Processing reservations, cancellations and modifications using reservation software.
• Collecting and processing payments from guests.
• Communicating with other departments to ensure that guests’ requests are met.
• Updating and maintaining customer information in the reservation system.
• Handles other daily correspondence.

Candidate requirements:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be
• easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language – Russian and English language skills are preferable.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computer skills.

Candidates meeting the above-mentioned criteria should address their CV/Resume to cv@hi-baku.com, indicating “RESERVATİON AGENT” in the subject of the email. Applications without subjects will not be considered.