First Line Intern

First Line Intern

PASHA Life

Vaxtı bitmiş

Diqqət! Bu elanın vaxtı bitib. First Line Intern vakansiyaları üçün bura daxil olun.

Elan № 13411

First Line Intern vakansiyaları

First Line Intern vakansiyaları

23 May 2023

Elan tarixi

22 İyun 2023

Bitmə tarixi

2053

Baxılıb

İş məlumatları

Bakı

Şəhər

Internship

Vəzifə

Təcrübəçi

İş rejimi

Texnologiya

Sahə

Digər

Kateqoriya

İş barədə məlumat

  • Receive and Response to users inquiries via call/e-mail with prompt, accurate, and courteous replies.
  • Logging and Tracking the details of users requests and problems as tickets.
  • Identify the types, categories, severity, and urgency of the ticket.
  • Provide technical/non-technical phone/e-mail support to users.
  • Provide remote support and/or remote maintenance users.
  • Control and follow up users tickets in order to comply with Procedures.
  • Act as a further escalation point for unresolved or escalated calls;
  • Route users tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure.
  • Escalate the ticket to Supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
  • Provide report to Supervisor upon requests.
  • Maintain and/or Update users information in the Service Desk System.
  • Participate and assist in driving knowledge management process.

NamİZƏDƏ TƏLƏBLƏR

  • Windows 7,8 & 10 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Basic Networking knowledge covering Local Area Networks, Switches & VLan’s
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices.
  • Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
  • Experience of PC hardware troubleshooting and problem solving.
  • Microsoft Office 365 experience an advantage.
  • Basic Administration of Exchange Server and mobile email technologies.

Vakansiyalardan daha tez xəbərdar olmaq üçün Telegram kanalımıza abunə olun!

Elan № 13411

First Line Intern vakansiyaları

First Line Intern vakansiyaları

23 May 2023

Elan tarixi

22 İyun 2023

Bitmə tarixi

2053

Baxılıb

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